New Patient FAQs
Thank you for considering WAG Vet for your pet’s care! We’re thrilled to have you, and we want you to feel that you fully understand what our care is like. Before you arrive, be sure to review these New Patient FAQs so you’re all set for your first visit.
FAQs for New Patients
We hope the following FAQs will help answer any questions you may have about our care or your upcoming visit. Don’t see your question answered? Feel free to contact us to ask in person — we’re always happy to help!
FAQs for New Patients
Do I need to bring my patient records with me?
It is very helpful for us to have records beforehand.
We are happy to reach out to your veterinarian to get your recent records. When booking the appointment, please let us know who your vet is, and we will reach out to them. You can also send us your records at heyfriend@wagvetsc.com.
Do you accept Pet Insurance?
Yes, we accept all pet insurance providers at WAG Vet!
How long will the appointment take?
A typical appointment will take 30-45 mins. We also offer the convenience of Flexible Care Appointments!
What services does your hospital offer?
You can see a full list of services HERE. Please feel free to call us if you need additional information on any of the services listed!
Will you see patients with pre-existing conditions?
Yes, we will. Our team not only has extensive experience in managing these patients, but we also have strong relationships with veterinary specialists in our area.
What is a Drop-Off Appointment?
A Drop-Off Appointment lets you drop your pet off with us and go about your day while we handle their exam, diagnostics, or treatment. It’s designed for busy pet parents who still want top-tier care, just on their schedule. This extra time with our team also allows your pet to settle in and get comfortable with the clinic at their own pace, making the visit less stressful and more positive. We’ll keep you updated, reach out with any findings or recommendations, and have your pet ready to head home with a wag and a full report when you return. It’s convenience, without cutting corners.
What is your payment policy?
We accept cash, checks, and all major credit cards. We also accept CareCredit. Learn more about our Payment Options.
What is your Cancellation/Late/No Show Policy?
We know that your time is valuable. We strive to respect that and start every appointment on time. We also understand that life happens, and sometimes you can’t find the cat. If something comes up, please give us a call within 3 hours of your appointment time. We can reschedule your appointment or convert it to a flexible care (drop-off) appointment. If we don’t hear from you and you don’t show up, we will require a deposit of $65 before scheduling another appointment. The $65 will be used as payment for your next appointment. If that appointment is not kept, the $65 will be forfeited.
What is a Flexible Care Appointment?
A Flexible Care Appointment lets you drop your pet off with us and go about your day while we handle their exam, diagnostics, or treatment. It’s designed for busy pet parents who still want top-tier care — just on their schedule. This extra time with our team also allows your pet to settle in and get comfortable with the clinic at their own pace, making the visit less stressful and more positive. We’ll keep you updated, reach out with any findings or recommendations, and have your pet ready to head home with a wag and a full report when you return. It’s convenience, without cutting corners.
Do you offer same day appointments?
Yes, we do! Appointments can be made online or by calling us at 803.233.7283.
Does my dog need to be on a leash? Does my cat need to be in a carrier?
For your protection and that of others, all dogs must be on a leash and properly controlled while in the waiting area or exam rooms. All cats must arrive in an appropriate cat carrier.
Ready to Book Your Visit?
Welcome! Get started booking our care by completing our New Client Form. We can’t wait to meet you and your pet in person!